BANGKOK, 29 March 2012 (NNT) – Bangkok Suvarnabhumi International Airport has been named the 7th best airport in the world for 2011 among airports with passenger traffic of more than 40 million per year.
Flying Officer Narongchai Tanadchangsaeng, Deputy General Manager of Suvarnabhumi Airport (Operation Line), said the Airports Council International (ACI) has disclosed its global airport rankings for the year 2011, in which Suvarnabhumi Airport was given the 7th place on the world’s best airport list.
The survey was conducted by the ACI on 260,000 air travelers from around the world. They were asked to rate the airport in terms of security, counter services, hygiene, the general atmosphere inside the airport terminal, helpfulness of staff and many more.
The Deputy General Manager said 186 airports had entered the airport service quality ranking. Under the 40 million passenger size category, Suvarnabhumi Airport received the score of 4.32 from the full score of 5. The airport has been participating in the contest since 2007 and earned 3.90 points in its first year.
According to Flying Officer Narongchai, Suvarnabhumi Airport is planning to further improve its services through various methods in a bid to gain a higher score for the airport in the years to come. The methods include providing free Wi-Fi services for all passengers, installing auto gates to speed up the passport check and establishing impressive customer services in compliance with the “Airport of Smiles” concept.
Read more: NNT